Blackmelon Advance Technology Company Private Limited (Blackmelon)
management has developed this Privacy Statement (Policy) to express Blackmelon’s firm commitment to aid the user to better understand the information/details/data provided by them and what may be the utilization of same.
Blackmelon values user’s privacy. In this Policy, the Blackmelon describes the information/details/data that has been provided by the user of the website and/or App while visiting the website http://www.247around.com (the "Website") and/or 247around (the “App”) and use the services available on the Website and/or the app ("Services"), and how the Blackmelon uses and disclose that information/details/data.
1.1. COLLECTION OF PERSONAL INFORMATION/DETAILS/DATA
- Collection of user’s Personal Information/details/data
“Personal information/details/data” is defined to include information/details/data that whether on its own or in combination with other information/detail may be used to readily identify or contact the user such as: name, address, email address, phone number, etc.
Blackmelon collect personal information/details/data from Service Provider Professionals offering their products and services. This information/details/data is partially or completely accessible to all users using Blackmelon website or app, either directly or by submitting a request for a service. Service Provider Professionals and user are required to create an account to be able to access certain portions of Blackmelon Website and/or app, such as to submit questions, participate in polls or surveys, to request a quote, to find nearby service provider professionals, and request information/details/data about service provider professionals. Service Provider Professionals, when they agree to list their service on Blackmelon Website and/or app after looking at the demonstration provide their personal information, security related documents like identification cards provided by the Government (Centre/State)/Other identity card / Police verification, service pricing, documents related to their certifications and agree that Blackmelon displays this information/details/data partially or completely on the Website and/or app to assist the users find a service provider professional.
Users: During the Account registration process, the information/details/data such as user’s name, postal code, location, telephone, phone contacts, email address and other personal information provided to Blackmelon. The user also may provide the Blackmelon with user’s mailing address, and demographic information/details/data (e.g., gender, age, political preference, education, race or ethnic origin, and other information/details/data relevant to user surveys and/or offers). The user may also provide personal information/details/data that the post in Offer, Profile, Wants, or Feedback, and any comments or discussions user post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments user provide during dispute resolution with other users of the Website and/or app to the Blackmelon. The user may share their personal information/details/data through google playstore permissions to Blackmelon. The user may choose not to accept it and in such a case the user will not be able to use the complete services, of website and/or of app of Blackmelon.
Service Provider Professional:
If the service provider Professional would like to post any information/details/data about themselves, the Blackmelon will require the service provider Professional to register with Blackmelon by giving their information/details like personal information, security related documents like identity issued by Government/Other ID card issued by the authorities / Police verification, service pricing, documents related to their certifications, a description about their services offered, a headline about their profile and agree that Blackmelon displays this information/details/data partially or completely on the website and/or at app to assist the end user to find a service provider professional. In addition, service provider professional may, but are not required to, provide other content or information/details/data about the service provider professional’s business, including photographs and videos. The Blackmelon also may collect payment information, such as credit card, bank account number information, from the service provider professional.
If the Blackmelon deem it necessary, it will be the sole and absolute discretion of the Blackmelon may also ask for and collect supplemental information/details/data from third parties, such as information/details/data about the service provider professional’s credit from a credit bureau (to the extent permitted by law), or information/details/data to verify any identification details the service provider professional’s provide during registration.
1.2. COLLECTION OF PERSONAL INFORMATION/DETAILS/DATA FROM SOCIAL NETWORKING SITES
The user may log into Blackmelon Website through user’s Facebook account or other social networking sites. If the user does so he/she must enter the email address and password that the user uses for Facebook account. The Blackmelon will ask that the user to grant permission to the Blackmelon to access and collect user’s Facebook basic information/details/data (this includes user’s name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information/details/data the user have set to public on their Facebook account). If the user allow the Blackmelon to have access to the information/details/data, then the Blackmelon will have access to this information/details even if the user have chosen not to make that information/details/data public.
The Blackmelon store the information/details/data that received/collected from Facebook with other information/details/data that collected from the user or receive about the user.
The Blackmelon may obtain the user’s device ID, which is sent to Blackmelon's servers and used in fraud prevention efforts.
: The Blackmelon and its third party service providers collect information/details/data from the user by using cookies. A cookie is a small file stored on user's computer hard drive containing information/details/data about the user. The cookie helps the Blackmelon to analyze web traffic or informs the user about their use of a particular Website and/or app. Cookies allow web applications to respond to users an individual, tailoring its operations to the user’s needs, likes and dislikes by gathering and retaining information/details/data about user’s preferences. When visited the Website and/or app, Blackmelon may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to user’s computer or smart phone that identifies user’s browser.
Disabling Cookies: user can choose to accept or decline cookies. Most web browsers automatically accept cookies, but user can usually modify own browser setting to decline cookies if user prefer. If user disable cookies user may be prevented from taking full advantage of the Website or the app because it may not function properly if the ability to accept cookies is disabled.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on user’s computer's hard drive, clear GIFs are embedded invisibly on web pages. Blackmelon may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with Blackmelon’s Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. Blackmelon and its third party service providers also use clear GIFs in HTML emails to Blackmelon’s customers, to help us track email response rates, identify when Blackmelon’s emails are viewed, and track whether Blackmelon’s emails are forwarded.
2.1. HOW PERSONAL INFORMATION IS USED
- How Blackmelon uses the information/details/data Collected
Blackmelon collect user’s personal information/details/data and aggregate information/details/data about the use of Blackmelon’s Website and/or the app and Services to better understand user’s needs and to provide user with a better Website and/or app experience. Specifically, Blackmelon may use user’s personal information/details/data for any of the following reasons:
To provide Blackmelon’s Services to user, including registering user for Blackmelon’s Services, verifying user’s identity and authority to use Blackmelon’s Services, and to otherwise enable user to use Blackmelon’s Website and/or the app and Blackmelon’s Services; For customer support and to respond to user’s inquiries; For internal record-keeping purposes; To process billing and payment, including sharing with third party payment gateways in connection with Website and/or the app and/or Blackmelon's products and Services;
- Electronic Newsletters, Invitations, Polls and Surveys
At Blackmelon’s sole discretion, it may offer any of the following free services on the Website and/or the app, which user may select to use or receive at user’s option. Certain of the following services may require user to provide additional personal information/details/data as detailed below:
3.1. ELECTRONIC NEWSLETTERS
Blackmelon may offer a electronic newsletter to users and will gather the email addresses of users who sign up for the newsletter mailing list. User may remove them self from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points user to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.
3.2. "SEND TO A FRIEND"
Blackmelon’s Website and/or app user can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information/details/data is not used for any other purpose.
Blackmelon’s mobile app users can voluntarily choose to electronically forward a link, page, or share a service professional’s details to someone else by clicking "share” icon. To do so, the user must provide the email address and/or the phone number of the recipient. The user's email address/phone number is used only in the case of transmission errors and, of course, to let the recipient know who sent the message. The information/details/data is not used for any other purpose.
Blackmelon may offer interactive polls to users so they can easily share their opinions with other users and see what Blackmelon’s audience thinks about important issues, Services, and/or the Website and/or the app. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Blackmelon may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information/details/data about individual users.
Blackmelon may conduct user surveys from time to time to better target Blackmelon’s content to its Website and/or app users. Blackmelon will not share individual responses from these surveys with any third party. Blackmelon will share aggregate data with third party service providers, partners, and other third parties. Blackmelon also will post aggregate data containing survey responses on Blackmelon’s Website; that data may be viewed and downloaded by other users of Blackmelon’s Website.
Blackmelon employ procedural and technological security measures, which are reasonably designed to help protect user’s personal information/details/data from unauthorized access or disclosure. Blackmelon may use encryption, passwords, and physical security measures to help protect user’s personal information/details/data against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, Blackmelon do not promise and cannot guarantee, and thus user should not expect, that user’s personal information/details/data or private communications will not be collected and used by others. User should take steps to protect against unauthorized access to user’s password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping user’s log-in and password private. Blackmelon is not responsible for the unauthorized use of user’s information/details/data or for any lost, stolen, compromised passwords, or for any activity on user’s Account via unauthorized password activity.
Blackmelon may share the information/details/data provided by the user, including user’s personal information, as follows:
5.1. INFORMATION/DETAILS/DATA DISCLOSED TO PROTECT US AND OTHERS
5.2. INFORMATION/DETAILS/DATA DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
Blackmelon may contract with various third parties for the provision and maintenance of the Website and/or mobile app, Services and Blackmelon’s business operations, and Blackmelon may need to share user’s personal information/details/data and data generated by cookies and aggregate information/details/data (collectively, "information") with these vendors and service agencies. For example, Blackmelon may provide user’s information/details/data to a credit card processing Blackmelon to process user’s payment. The vendors and service agencies will not receive any right to use user’s personal information/details/data beyond what is necessary to perform its obligations to provide the Services to user. If the user completes a survey, Blackmelon also may share user’s information/details/data with the service provider professional; if Blackmelon offer a survey in conjunction with another entity, Blackmelon also will disclose the results to that entity.
5.3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF USER’S REQUEST
User’s request for services may be shared with third party websites with whom Blackmelon have a contractual relationship in order to provide user’s request with maximum exposure. The post on the third party website and/or app will include the details of user’s request, including user’s location, and other contact details. Interested bidders, however, will be able to click on user’s request on such third party site, and will be directed to Blackmelon’s Website and/or app where they will have access to user’s contact details (Partial or complete), as would any other service provider professional on Blackmelon’s Website and/or the app interested in bidding on user’s request.
5.4. DISCLOSURE TO OTHER USERS OF BLACKMELON’S WEBSITE
If user is a Service Provider Professional, the information/details/data that user post (other than user’s payment information) is available to other users of Blackmelon’s Website and/or app and Blackmelon’s services. Comments that users post to Blackmelon’s Website and/or the app also will be available to other visitors to Blackmelon’s Website and/or the app (see Blackmelon’s discussion of User Generated Content below). In addition, Blackmelon will post the results (in aggregate form) of surveys to Blackmelon’s Website and/or the app. If user is a consumer, name, and location, as well as the details of user’s request, are available to all visitors to Blackmelon’s Website and/or the app. Bidding professionals also will be permitted to see the consumer's full name, telephone number, email address and the location
5.5.Information/details/data DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
Blackmelon will disclose user’s information, including, without limitation, user’s name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if Blackmelon is required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a Governmental authority.
5.6. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY
In the event that Blackmelon undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of its assets to which this Website and/or the app relates or other corporate reorganization in which Blackmelon participates, and is thus merged with or acquired by a third party entity (a "Successor"), Blackmelon hereby reserves the right to transfer the information/details/data. Blackmelon have collected from the users of the Website and/or the app and/or Services to such Successor.
In addition, in the event of Blackmelon's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, Blackmelon may not be able to control how user’s information/details/data is transferred, used, or treated and reserves the right to transfer the information/details/data Blackmelon have collected from the users of the Website and/or the app and/or Services to non-affiliated third parties in such event.
5.7.INFORMATION/DETAILS/DATA DISCLOSED AT USER’S REQUEST
In case of Service Provider professional Blackmelon may share service provider professional information/details/data with user such that service provider professional services can be utilized by the user and service provider professional can be contacted.
In case of user Blackmelon may share user’s personal information/details/data with service provider professional such that he may contact user to provide the service.
- Links to External Websites
- Updating, Deleting and Correcting User’s Personal Information
User may choose to restrict the collection or use of user’s personal information/details/data in the following ways:
You can also deny Blackmelon to use user’s personal information/details/data by not accepting the personal information/details/data access permission in playstore. In that case Blackmelon will not access any of user’s personal information.
- What Choices Do I Have Regarding Use of My Personal Information?
Blackmelon may send periodic promotional or informational emails to user. The user may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If the user opt-out of receiving emails about recommendations or other information/details/data Blackmelon think may interest user, Blackmelon may still send user emails about user’s account or any Services user have requested or received from us.
- Third-Party Ad Networks
10.1. USER’S FULL NAME
- User’s Full Name and Use of Blackmelon Information
As a User of the Website and/or the app user will select a Full Name during the registration process. All of user’s activities on the Website will be traceable to user’s Full Name. Certain other people, including service provider professional with whom user have transacted business via the Website and/or app, can see a large part of user’s activity on the Website and/or app. If user books a service with a service provider professional, cancel a scheduled service with a service provider, receive an offer on user’s posted service from Blackmelon or Service Provider, or have posted a service, Blackmelon may send a notice to user or the appropriate service provider professional that includes user’s Full Name. Thus, if user associate user’s real name with user’s Full Name, the people to whom user have revealed user’s name may be able to personally identify user’s Website activities.
10.2. USING INFORMATION/DETAILS/DATA FROM BLACKMELON
The Website facilitates user’s sharing of personal information/details/data with others in order to negotiate, provide, and use the Services. If user agrees to contract for a service with service provider professional, user may need to reveal user’s name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of other. user and Service provider professionals agree to use the information/details/data of each other solely for the following purposes: (a) Blackmelon-transaction-related purposes; and (b) using Services offered through the Website and/or the app.
10.3. ACCOUNT PROTECTION
User’s password is the key to user’s Account. When creating user’s password user should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose user’s password to anyone. If user shares his password or user’s personal information/details/data with others, user are solely responsible for all actions taken via user’s Account. If user losses control of user’s password, user may lose substantial control over user’s personal information/details/data and be subject to legally binding actions taken on user’s behalf. Thus, IF USER’S PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, USER MUST IMMEDIATELY NOTIFY BLACKMELON TO CHANGE USER’S PASSWORD.
- User Generated Content
Blackmelon invite user to post content on its Website and/or the app, including user’s comments, feedback, pictures, suggest us user’s service provider professionals and any other information/details/data that user would like to be available on Blackmelon’s Website. If user post content to Blackmelon’s Website and/or the app, all of the information/details/data that user post will be available to all visitors to Blackmelon’s Website and/or the app. If user post user’s own content on Blackmelon’s Website or app or Services, user’s posting may become public and Blackmelon cannot prevent such information/details/data from being used in a manner that may violate this Policy, the law, or user’s personal privacy.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. BLACKMELON MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. BLACKMELON WILL POST ITS UPDATED POLICY ON THE WEBSITE, ON THIS PAGE AND ON THE MOBILE APP. BLACKMELON ENCOURAGES USER TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. USER’S CONTINUED USE OF THIS WEBSITE AND/OR THIS APP AND/OR CONTINUED PROVISION OF PERSONAL information/details/data TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
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